Free MacBook Pro!!!
Six years ago, Anna and I got a very nice birthday present from my grandmother: a brand new iBook (then Apple’s consumer-grade laptop). We named her Candace, and she was a great little machine. Although she did have a few minor problems, Apple was very good to take care of us whenever something went wrong. From the time the hard drive died to the letters wearing off of a few oft-used keys, they always replaced everything quickly and free of charge. Their customer service was, in a word, impeccable. Then, just over three years ago, with only a week left on our extended warranty, I brought our little Candi in for a checkup. I told the Genius on staff to look her over, see if there was anything wrong with her, and if so, fix it. (If by chance there were something wrong, I was not going to have to pay for repairs, if I could help it.) He took her into the shop, and a few days later I got a call: some part I’d never heard of, that did who knows what, was indeed broken. Unfortunately, it w...